Email server

The ServiceManager uses your email settings for several purposes:

• Monitoring Agents: sends email when Test Agent's result is set to have email notification.
• RPA: email triggers fire RPAs when email is received.

Account setup

Open your ServiceManager > Admin > Mail.

1. Enter IMAP address or SMTP address, or both.
   IMAP is required to receive/listen for incoming mail by RPAs with email trigger.
   SMTP is required for sending email messages by Monitoring Agents.
2. For SMTP choose TLS or SSL.
3. Fill in username & password.
4. Click on "Test Settings" to connect.

Gmail account - Updated

1. Go to https://myaccount.google.com/security and sign in with your Gmail credentials.
2. In the "Signing in to Google" section, enable the 2-Step Verification.
3. After enabling 2-Step Verification, return to "Signing in to Google" section
4. Click on App passwords
5. Select app=Mail and select device=Other , name it "ServiceManager-Dev".
6. Done! Copy the app-password provided by Google and use it with your username in the ServiceManager in Admin > Mail.
   Use TLS port 587 OR SSL port 465 as in the screenshot bellow.

Gmail accounts - Until May 30, 2022

Using Gmail account as your mail server requires to configure gmail access for external apps.

1. Navigate to: "https://myaccount.google.com/lesssecureapps?pli=1" and turn on "Access for less secure apps".

2. Use TLS port 587 OR SSL port 465:

3. If Gmail still denies access, try to open https://www.google.com/accounts/DisplayUnlockCaptcha in your browser, and then try again.

Office 365 accounts

Use TLS connection via port 587: