Email server

The ServiceManager uses your email settings for several purposes:

• Monitoring Agents: sends email when Test Agent's result is set to have email notification.
• RPA: email triggers fire RPAs when email is received.

Account setup

Open your ServiceManager > Admin > Mail.

1. Enter IMAP address or SMTP address, or both.
   IMAP is required to receive/listen for incoming mail by RPAs with email trigger.
   SMTP is required for sending email messages by Monitoring Agents.
2. For SMTP choose TLS or SSL.
3. Fill in username & password.
4. Click on "Test Settings" to connect.

Gmail accounts

See https://auraplayer.zendesk.com/hc/en-us/articles/8377976678295

Office 365 accounts

Use TLS connection via port 587: